At Amaze Print, we take pride in the quality of our products and the satisfaction of our customers. If you are not completely satisfied with your purchase, please review our Returns & Damage Policy below.
Returns
Eligibility for Returns
- Custom Products: Due to the personalized nature of our print-on-demand products, we generally do not accept returns unless the item is defective or incorrect.
- Non-Custom Products: Non-custom items may be returned within 30 days of receipt, provided they are unused, in their original condition, and with all original packaging.
Return Process
- Contact Us: Before returning any item, please contact our customer service team at info@amaze.in or to initiate the return process. Provide your order number and a description of the issue.
- Return Authorization: Once your return is authorized, you will receive instructions on how to return the item.
- Shipping: You are responsible for the cost of return shipping, unless the item is defective or incorrect.
- Refunds: Upon receipt and inspection of the returned item, we will process your refund. Refunds will be issued to the original payment method and may take 5-7 business days to appear in your account.
Damaged or Defective Items
We strive to deliver products of the highest quality. However, if you receive a damaged or defective item, we are here to help.
Reporting Damaged or Defective Items
- Contact Us: Please contact our customer service team within 7 days of receiving your order at info@amaze.in or +91-9256601757. Provide your order number, a description of the damage or defect, and include photos if possible.
- Assessment: Our team will assess the issue and, if deemed necessary, provide instructions for returning the damaged or defective item.
- Replacement or Refund: We will offer you the option of a replacement item or a full refund. Replacements will be processed at no additional cost to you.
Exchanges
At this time, we do not offer direct exchanges. If you wish to exchange an item, please follow the return process to obtain a refund and place a new order for the desired item.
Non-Returnable Items
Certain items are non-returnable, including:
- Gift cards
- Downloadable software or digital products
Contact Information
For any questions or concerns regarding our Returns & Damage Policy, please contact our customer service team at info@amaze.in or +91-9256601757. We are dedicated to ensuring your satisfaction and will do our best to resolve any issues promptly.
Thank you for choosing Amaze Print. We appreciate your business and are committed to providing you with high-quality products and exceptional customer service.
